Optimizely Feature Experimentation (Actions) Destination

Optimizely works differently than other Segment destinations: it requires that customers implement some Optimizely functionality native to make sure your experiment logic runs correctly.

Segment maps track events to Optimizely's track method. You must implement all Optimizely decision-based methods, such as activate and isFeatureEnabled. Segment sends data using Optimizely's Event API. Segment's API does not include methods that correspond to decision-based methods.

This requires that customers include a native Optimizely implementation before their Segment implementation on pages or in mobile apps where Optimizely experiments run.

Before connecting to the Optimizely Feature Experimentation destination, you must have a Optimizely Feature Experimentation account, Account ID and Datafile URL.

To connect the Optimizely Feature Experimentation destination:

1. From the Segment web app, click Catalog, then click Destinations.
2. Search for Optimizely Feature Experimentation in the Destinations Catalog, and select the destination.
3. Click Configure Optimizely Feature Experimentation (Actions) in the top-right corner of the screen.
4. Select the source that will send data to Optimizely Feature Experimentation and follow the steps to name your destination.
5. On the Settings tab, input your datafile URL and your Account Id. Toggle "Enable Destination" on and click Save Changes.
6. Navigate to the Mappings tab, click New Mapping, and select Track Event.
7. Under Select mappings, select the event key from the dropdown or input the event manually as the "event" and select the other mappings. Click Save and toggle to enable the mapping.
   • Note: The conversion event will only be sent if the configured event key exactly matches the name of an active experiment metric set up in the Optimizely dashboard.
   • Note: The current user should activate a running experiment with the associated metric before sending track events to Segment.

Upon invocation of a Segment track event, Segment maps the event to an Optimizely track event:

• If the Segment event name matches exactly the name of an active experiment metric set up in the Optimizely dashboard;
• If the experiment metric is associated with a running experiment;
• If the current user has been assigned a userId using Segment's identify method (for example, analytics.identify('123'));
• If the current user is activated in a running experiment with the associated metric.

Segment also handles the following mapping:

• Segment maps track events to Optimizely eventName.
• Segment maps track event, properties, to Optimizely eventTags.
• Segment maps track event, context.traits, to Optimizely attributes.

revenue values should be passed as a Segment property. The value should be an integer and represent the value in cents, so, for example, $1 should be represented by 100.

Segment supports deleting/suppressing users in Optimizely Feature Experimentation (Actions) using the Segment app. Before deleting/suppressing a user, create a Personal Access Token in Optimizely and provide it as the value of the Personal Access Token setting.

Build your own Mappings. Combine supported triggers with the following Optimizely Feature Experimentation-supported actions:

• Track Event

Track Conversion Events

Track Event is a Cloud action. The default Trigger is type = "track"

Segment lets you change these destination settings from the Segment app without having to touch any code.