Callingly Destination

1. From the Segment web app, click Catalog.
2. Search for "Callingly" in the Catalog, select it, and choose which of your sources to connect the destination to.
3. Enter the "API Key" into your Segment Settings UI which you can find from your Callingly Integrations page. Click "Connect" on the Segment integration to enable it.
4. In the Segment integration settings on the Callingly Integrations page you can also select which Team will receive the calls triggered from Segment events.

If you're not familiar with the Segment Specs, take a look to understand what the Identify method does. An example call would look like:

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analytics.identify('userId123', {
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  firstName: 'John',
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  lastName: 'Doe',
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  phone: '555-555-5555',
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  email: 'john.doe@example.com'
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});

Identify calls will be sent to Callingly as an identify event. To trigger a call, you must include a phone number as aphone trait.

If the phone trait is valid, formatted either in E.164 or your country's local standard, Callingly will add the visitor as a Lead to your account and trigger a phone call to the Team selected in your Integration settings.

To configure agents, schedules, call routing options and retry settings edit the Team settings on the Callingly Teams Page.

You can send computed traits and audiences generated using Engage to this destination as a user property. To learn more about Engage, schedule a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it's been more than 30 days since their last order), Engage sets that value to false.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Segment lets you change these destination settings from the Segment app without having to touch any code.