Userlike Destination
Userlike is B2C live chat software optimized for website and messenger support - it enables real-time analysis, so you can see web visitors and actions taken. Segment's Userlike destination code is open source and is viewable in the @segment-integrations/analytics.js-integration-userlike GitHub repository.
- From the Segment web app, click Catalog.
- Search for "Userlike" in the Catalog, select it, and choose which of your sources to connect the destination to. - keep in mind, that the Userlike destination is only compatible with our JavaScript source.
- Add your Secret Key to your destination settings in Segment - your Secret Key can be found under Config > Install > Secret in your Userlike dashboard. It should look something like this:
8a3707ab96df8354253c158a25f908b84dc655c27d5828a1a97d99f08bfba6f4.
Once you enable the destination from the Segment web app, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading Userlike's JavaScript onto your page. Remember to remove Userlike's snippet from your page.
Userlike only supports "Live Chat" Track events. See the Track method in the Segment Spec for details.
If you enable "Record Live Chat Events" in your destination settings, Segment automatically collects the following events on your behalf:
- Live Chat Conversation Started
- Live Chat Message Sent
- Live Chat Message Received
These events will then flow out to your other tools, so you can do things like analyze if users who chat spend more money over time.
To learn more about the live chat events you can capture with this destination, head on over to our Live Chat spec docs.