Willow Destination
Willow is a customer support platform for early stage startups. It focuses on getting your whole team (even engineering) to solve issues together with commenting and tagging, shows you everything in one place from customer messages to in-app actions, and it shows your entire customer's journey in one continuous feed from day one to today.
Willow maintains this destination. For any issues with the destination, contact the Willow Support team.
- From the Destinations catalog page in the Segment App, click Add Destination.
- Search for Willow in the Destinations Catalog, and select the Willow destination.
- Choose which Source should send data to the Willow destination.
- Select the team from your Willow workspace.
- Go to your team's settings page and select API Keys, and copy the API key.
- Enter the API Key in the Willow destination settings in Segment.
Willow supports the following methods, as specified in the Segment Spec.
Send Page calls to Willow to see what pages a customer has visited to get more context around their issues. For example:
analytics.page();
Segment sends Page calls to Willow as a Viewed Screen.
Send Screen calls to Willow to see what screens a customer has navigated to. For example:
[[SEGAnalytics sharedAnalytics] screen:@"Home"];
Segment sends Screen calls to Willow as a Viewed Page.
Send Identify calls to Willow to add traits to the customer. You can view these in the lifetime view and customer overview. For example:
1analytics.identify("userId123", {2email: "john.doe@example.com",3});
Segment sends Identify calls to Willow as an identify event.
Send Track calls to Willow to record an event in a customer's lifetime view. For example:
analytics.track("Login Button Clicked");
Segment sends Track calls to Willow as a track event.