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Userlens By Wudpecker Destination


Destination Info
  • Refer to it as Userlens by Wudpecker in the Integrations object
  • This integration is partner owned. Please reach out to the partner's support for any issues.
  • This destination is in Beta

Userlens By Wudpecker(link takes you to an external page) is the Next-Gen of Product Intelligence. Userlens combines quantitative data from products like Segment and PostHog, and qualitative feedback from products like Intercom and Wudpecker user interviews, to give you a full picture of how your users are using your products and features.

This destination is maintained by Wudpecker. For any issues with the destination, contact the Wudpecker Support team.


Getting started

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  1. From your workspace's Destination catalog page(link takes you to an external page) search for Userlens.
  2. Select Userlens and click Add Destination.
  3. Select an existing Source to connect to the Userlens destination.
  4. Go to the Userlens settings(link takes you to an external page) in the Userlens app to copy the API key.
  5. Enter the API Key in the Userlens destination settings in Segment.

Userlens supports the following methods, as specified in the Segment Spec.

Identify

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Send Identify calls to identify users in Userlens. For example:

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analytics.identify('userId123', {
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email: 'john.doe@example.com'
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});

Segment sends Identify calls to Userlens as an identify event.

Send Track calls to add events in Userlens. For example:

analytics.track('Login Button Clicked')

Segment sends Track calls to Userlens as a track event.


You can send computed traits and audiences generated using Engage to this destination as a user property. To learn more about Engage, schedule a demo(link takes you to an external page).

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Engage sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it's been more than 30 days since their last order), Engage sets that value to false.

When you first create an audience, Engage sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

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Real-time to batch destination sync frequency

Real-time audience syncs to Userlens By Wudpecker may take six or more hours for the initial sync to complete. Upon completion, a sync frequency of two to three hours is expected.


Segment lets you change these destination settings from the Segment app without having to touch any code.

Property nameTypeRequiredDescription
API Keystring
required

Your Userlens API key